Elements and Performance Criteria
- Review change requests
- Receive and document requests for hardware and software changes from client, using a change-management system and according to organisational help-desk procedures
- Gather and organise system data relevant to the change requests, using available diagnostic tools
- Review the proposed changes against current and future business requirements and examine the system data, with work team, in order to select appropriate changes to be carried out
- Discuss and clarify the selected changes with client
- Modify system according to requested changes
- Develop a plan, with prioritised tasks and contingency arrangements, for modification of the system
- Undertake the selected system changes according to organisational guidelines and procedures and according to manufacturer recommendations
- Test the system changes for performance and identify problems
- Resolve identified problems
- Revise relevant client and technical documentation to reflect system changes according to organisational standards
- Notify client of status of change and update change-management system, as per organisational help-desk procedures
- Prepare and deliver training on use of modified system